This policy outlines how Great Workplace Club ("GWPC") handles refunds and cancellations relating to certification applications.
When you apply to join the Great Workplace Club, Healthy Workplace or DEI Champion certification programmes, applicable fees are outlined during the application process on our Get Certified page before you submit payment.
If you cancel your certification application before your employee survey has been launched, you are eligible for a full refund of any fees paid, less any payment processing charges already incurred.
Once your organisation's employee survey has been launched, GWPC has committed resources to administering, analysing and reporting on your assessment. Fees are non-refundable from this point, as the assessment work is already underway.
If your organisation completes the assessment process but does not meet the certification threshold, the assessment fee is not refunded, as it covers the cost of the survey, analysis and report delivered to you. Organisations are welcome to reapply in a future certification cycle.
To request a refund, please contact our team with your organisation name and application details. We aim to review and respond to all refund requests within a reasonable timeframe.
This is a general policy summary. Specific fees, timelines and terms for your certification cycle will be confirmed in writing when you apply.
Great Workplace Club is dedicated to assessing, certifying and promoting great workplaces. We provide organizations with comprehensive assessments to evaluate their workplace culture, employee satisfaction, and overall well-being. By partnering with us, organizations gain valuable insights into areas for improvement and receive tailored recommendations to enhance their workplace environment.